Priya was unemployed and was due to have an interview with the Civil Service. She was seeking assistance as she found herself struggling with the interview process and wanted to improve her skills. Joining the Restart Scheme with Workpays in Wolverhampton, Priya was assigned Abbey Glasgow as her Job Coach.

To help with building and developing Priya’s interview skills, Abbey arranged a one-on-one session for them to practise questions and response. During the session, Abbey played a crucial role in supporting Priya. She offered guidance and reassurance, helping to soothe Priya's nerves and ensure she remained composed throughout. Priya also taught Abbey the STAR technique, and how to apply it during interviews.

Priya attended her Civil Service interview feeling much more self-assured, due to her sessions with Abbey. As a result, her preparation for the interview led to her being included on the reserve list.

Priya said:

“I am happy with the outcome, the assistance I continue to receive and being a part of the Restart Scheme. The Restart Scheme has genuinely helped me, increased my confidence in job search and interviews. I am truly grateful. Abbey is the best - she is very helpful and I am not sure if I could have done this journey without her.”

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